Kickstarter backers should note that separate criteria apply according to the Kickstarter Terms of Use: https://www.kickstarter.com/terms-of-use. During the Memini Kickstarter campaign, the following terms were applicable: “Backers may increase, decrease, or cancel their pledge at any time during the fundraising campaign, except that they may not cancel or reduce their pledge if the campaign is in its final 24 hours and the cancellation or reduction would drop the campaign below its goal.”

If you have any questions about this Return Policy, please contact Memini support@memini.com.

LIMITED WARRANTY

Memini (“Memini ”) warrants to the end user purchaser (“Customer”) that the Memini Camera (including any part thereof) and accessories (each, a “Product”) will be free in all material respects from manufacturing defects, under normal and intended use as described in the applicable Product documentation furnished by Memini (“Documentation”), for a period of One Year from Customer’s original date of purchase of the applicable Product from Memini or Memini’s authorised reseller (“Warranty Period”). If any Product fails to conform to the foregoing warranty and Memini receives a valid written claim within the Warranty Period, Memini will, at Memini’s option and expense, (a) use commercially reasonable efforts to repair or replace the defective Product or part with a new or refurbished Product or part, or (b) accept the return of the defective Product and refund to Customer the full purchase price of the defective Product. The foregoing warranty is Memini ’s sole obligation and Customer’s sole and exclusive remedy for any defects in the Products. Repair or replacement of a defective Product or part does not extend the original Warranty Period for such Product.

Exclusions and Limitations.

This warranty does not apply to: (a) damage resulting from abuse, misuse, accident, or negligence (b) normal wear and tear, (c) defects caused by alterations, modifications, repair and servicing not made or authorised by Memini , (d) damage caused by handling, operating, storing, and using the Product outside the permitted or intended uses described in the Documentation, including but not limited to use in wet conditions, and (e) defects that are not reproducible by Memini.

Instructions to Obtain Warranty Service. In order to receive any remedy under this Limited Warranty, Customer must follow the Return Policy.

Limitation of Liability.

IN NO EVENT SHALL Memini BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE USE OF OR INABILITY TO USE ANY PRODUCT, EVEN IF Memini KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. Memini ’S AGGREGATE CUMULATIVE LIABILITY ARISING FROM OR RELATING TO THIS LIMITED WARRANTY AND THE USE OF, OR INABILITY TO USE, ANY PRODUCT, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL IN NO EVENT EXCEED THE PRICE PAID BY CUSTOMER FOR SUCH PRODUCT.

Consumer Protection.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

CONSUMERS WITHIN THE EUROPEAN UNION/EUROPEAN ECONOMIC AREA

The Memini One-Year Limited Warranty referred to above do not apply to consumers within the European Union/European Economic Area. Instead, Consumers within the European Union/European Economic Area are covered by national consumer protection laws or regulations. Thus, the rights of Consumers within the European Union/ European Economic Area with regard to purchase of Memini ’s Product will governed by applicable national legislation governing the sale of consumer goods.

For information on EU-wide consumer laws, please visit the European Consumer Centre website athttp://ec.europa.eu/consumers/ecc/contact_en.htm.
If no specific information is provided for your country, or if you have any questions about consumer laws in your country, please contact your local European Consumer Centre at http://ec.europa.eu/consumers/ecc/contact_en.htm.

Memini
c/o: Wearable World Labs
3601 Lyon Street

San Francisco, CA,  97123

WARNING: PACEMAKER HAZARD – Memini contains magnets and will interfere with pacemakers.
WARNING: CHOKING HAZARD – Small parts. Not for children under 3 yrs.
WARNING: WARRANTY VOID if device is opened.
WARNING: DO NOT bend the clip outwards from the device.
WARNING: DO NOT subject the device to moisture or water.
WARNING: DO NOT use where photographic equipment is not permitted.
WARNING: DO NOT clean lens with excessive or alcoholic fluid.

Memini 30 Day Return Policy

Last updated:

This return policy is valid for purchases made after the first publishing date of this policy, June 1st 2014. It does not apply to purchases of a paid subscription to the Memini services. For issues with returns of paid subscriptions, please consult our Terms of Service.

Change-of-mind Returns

If you would like to return all or any Memini Camera or accessory(s) originally purchased directly from Memini (each, a “Product”) that are the subject of your order after delivery to you, you have the right to return your product(s) under condition that all of the following criteria are fulfilled:

the product was delivered 30 days or less than the point of request for a refund/exchange,
a copy of the original order confirmation accompanies the returned product,
the product is a Memini Camera or a Memini Original Accessory,
all original accessories are included and are free from liquid contamination as well as physical damage, and
the product is free from liquid contamination as well as physical damage,
all original packaging is included,
the reason for the refund/exchange is disclosed by you. This is for Quality Assurance purposes only, the reason given will not be determining acceptance of the return.

Exceptions to the returns criteria may be made at our discretion and you are welcome to seek approval by contacting us at support@memini.com if you wish to return your Product but are unable to fulfil the aforementioned criteria.

Missing, Damaged or Incorrect Orders

We do everything we can to ensure that your order arrives at your delivery address in a complete and undamaged condition. If you do not receive all of the products pursuant to your order, please contact us immediately at support@memini.com.

You must inspect the product(s) immediately upon their arrival and notify us within three (3) days of delivery if the products arrive in a damaged or incomplete condition. If the product(s) arrive damaged or incomplete, please contact us at support@memini.com.

Refund

Any and all refunds that are issued under this policy will be issued in the pricing currency of your original order.

We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non refundable.

Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow Memini a period of thirty (30) days after the delivery of your returned products to credit your account with a granted refund.

How to return a Product

If you need to return the product to Memini or a Memini authorised reseller for any reason covered by the Limited Warranty (for US customers), domestic consumer legislation (for non-US customers) or by the Change-of-mind Returns statement above, please follow the procedure below to obtain a RMA (Return Merchandise Authorisation) number.

Compose an e-mail with the following information:

Your name
Your Company (if relevant)
Address
Phone number
Email address
Product part number
A brief description of the defect.

Send the information to support@Memini.com If your request is approved by Memini, you will receive a RMA number and address to ship the Product via email within 48 hours. The returned Product must arrive with Memini within 14 days of the issue of the RMA.

Pack the Product securely and make sure the RMA number and your return address is visible on the outside of the packaging. Then, send it postage-paid to the address stated on your RMA approval. You are responsible for the cost of shipping the Product back to Memini as well as any and all risk of loss or damage to the Product while it is being shipped to Memini . If you send your Product without the RMA number prominently displayed on the outside of the package, it could be returned to you unopened. Please use a shipping company that can demonstrate proof of delivery. Memini does not accept responsibility for any lost shipments unless proof of delivery is provided.

Upon receipt of the defective Product, Memini will, at our discretion, either repair or replace the Product, or accept the return of the defective Product and refund to Customer the full purchase price of the defective Product.

Subject to availability, the repaired or replacement Product will be shipped on the next business day following receipt of the defective Product. Memini will be responsible for the cost of shipping the repaired or replacement Product back to you, provided, however, that Products that do not qualify for warranty coverage under the Limited Warranty will be returned to you at your cost.

Cross Shipment Option

In the event that you need to receive the replacement Product immediately, you can request a cross shipment option when requesting a RMA. If approved by Memini and subject to availability, Memini will ship a replacement Product to you on the same day the RMA is generated. You must ship and Memini must receive the defective Product within 10 calendar days of your receipt of the replacement Product (the “Due Date”). To secure your return of the defective Product, you must provide Memini with a valid credit card number. Memini will place a 10-day hold or charge placed on your credit card equal to the current list price of the replacement Product that Memini ships to you. In the event you do not return the defective Product to Memini on or before the Due Date, Memini will charge your credit card for the current list price of the replacement Product that Memini shipped to you. Once the defective Product is returned, Memini will issue you a refund within 3 business days of Memini ’s receipt of the Product.

Contact

If you have any questions about this Return policy or if you wish to make use of your right of return, please contact us.


support (at) memini.com

Please note:

Products shipped to Memini must be properly packaged to prevent loss or damage in transit. Memini reserves the right to, at our discretion, change this return policy. Such changes will be applicable on purchases made after the date when the policy was last updated.

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